Dell Fix It, Please!

A few years ago, my brother purchased a new Dell Inspiron laptop. He also shelled out a few hundred dollars on the extended warranty program, assuming that Dell would fix it when it broke. The new Dell Inspiron arrived in perfect condition and performed flawlessly for months.

About a year after he purchased the new Dell, his battery gave up and died on him. “No problem” he thought, “I’ll just call Dell and have them Fix it!”  Wrong! After spending many hours on the phone with Dell technical support, he found out that the extended warranty didn’t cover the battery. Apparently, Dell treats the battery as an accessory, and not a critical component of the laptop. To this day, the only thing wrong with that Dell Inspiron laptop is the battery that died and Dell won’t fix it.

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